Return Policy

Please be sure to read our return policy carefully. If you need any help, contact us through the contact page. 

You have 30 days after you receive your product to make a return at your own cost. There will be no restocking fees. Read the conditions below: 

 

CANCELLATION OF AN ORDER:

 

When we try to deliver the goods to our customers as quickly as possible, we will prepare the shipment for shipment from the moment the customer places the order. For this reason, we cannot accept any cancellation requests after placing the order. Thanks for your understanding.

 

THE PRODUCT NEVER ARRIVED:

 

Our estimate of the shipping time is between 8–15 days, not counting the preparation and shipping of the products, which is between 1 and 3 days, so please let us know if your products have not arrived after a max of 15 days. Please give it more time, up to 25 days max, as there are some situations we cannot control, like weather, mail delays, and customs. If your products have not arrived after 25 days, we will give you a 100% refund instantly.

 

DAMAGED UPON ARRIVAL:

 

If your product arrives damaged, please take photos and videos and send them to our customer support at contact@dacoten.com.com. After verification of the support and confirmation of the case, you will have two options: we will either send you a new product or give you a 100% refund.

 

DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :

You have 30 days after the arrival of your product to report any problems with it. If the product does not work during this period or is defective, you can return it to us at your expense and we will refund the amount. total per store credit so that you can reorder your new product.

 

CHANGE OF OPINION:

 

You have 30 days after receipt of your product to return it to us. If you want to process, you need to contact us at contact@dacoten.com. We will send you a return address. Please keep in mind that we only accept returns for products that are not used, washed, and need to be in their original packaging.

 

EXCHANGE:

 

If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that to exchange your product, it must be unused and in its original packaging. You will need to send it to us at your expense. Please contact our support at: contact@dacoten.com.com to help you with the process.

 

WRONG PRODUCT:

 

If you received the wrong product, you have 30 days to return it to us at your expense, and we will give you a 100% refund.

 

 

If you need help, you can contact us at: contact@dacoten.com.com. Monday  to Saturday: 9:30 AM - 6:30 PM